FAQ's

A: Each different Rodeo Associations in North America has different rules. However all of them do require a vest and/or helmet for certain disciplines within the competition. Please follow the links below for each Rodeo Association's rule book.
Canadian Professional Rodeo Association (CPRA)
Professional Rodeo Cowboys Association
National High School Rodeo Association
Championship Bull Riders
Professional Bull Riders
Youth Bull Riders
4-H Canada
4-H USA

A: Yes, you can now purchase any of our Rough Stock Vests and Bull Riding Helmet on our website. Please visit http://phoenix.digcanada.com/phoenix/catalogue/ to purchase our products online.

A: If you go to the Find a Dealer section at the top of this page, you can simply enter your geographic location, and a list of our dealers in your area will pop up. You can also narrow your search further by clicking the first letter of your city name. Here is the link: Find a Dealer

A: Yes, you can. MyPhoenix™ custom vests feature many different leather colour options. MyPhoenix™ custom vests can also feature gatorhide accents for the yoke, shoulder straps and side panels.

A: Yes you can! The MyPhoenix™ program allows our customers to embroider anything they want on to a vest. You will have to contact Phoenix directly for this option or visit your local dealer to put in a custom embroidery order. You will need to provide a digitized file (.DST), or Phoenix can have it digitized for you at an added cost.
If you would like to order a vest with custom embroidery, please call Kate at 1-888-313-8842 ext 31, or email kate@phoenixperformance.com

A: Please allow 4-6 weeks for the manufacture of your custom vest, and 5-6 days for shipping after that.

A: Upon a fall, the vest must be thoroughly inspected for any signs of damage, including rips or tears. If the protective vest shows any signs of damage, or the condition is unknown, it should be replaced.

A: Because of the applications, usage, and exposure of the protective vest to varied conditions, we recommend you replace your vest every 5 years.

A: IF YOUR PHOENIX HELMET IS DAMAGED DUE TO A FALL OR IMPACT INCURRED WHILE RIDING A BULL, YOUR HELMET NEEDS TO BE REPLACED. PHOENIX PERFORMANCE PRODUCTS WILL REPLACE YOUR HELMET FOR A FEE FOR UP TO ONE (1) YEAR FROM DATE OF PURCHASE.
Your helmet should be inspected for damage after every ride. Whenever your helmet makes contact with a bucking chute, horn, hoof or any other hard surface a thorough inspection must be completed. Signs of damage would include but are not limited too: cracked shell or liner, distortion of cage, separation of liner from shell, loose pieces, creased liner.
A replacement fee applies, as well as cost of shipping.
This program is available only to the original purchaser of the helmet provided that the warranty registration card has been completed and received within 30 days of purchase. Valid in the United States and Canada only.
To receive replacement authorization please contact Phoenix customer service at 1-888-313-8842.

A: No. You cannot replace the helmet nor faceguard in the Velociti 6000 combination with any other product. The entire unit must me replaced.

A: If your helmet is accident free, we recommend that it be replaced every 3-5 years due to the possibility of changing safety standards and the chance of unseen deterioration of the helmet's shell and liner. However, if you have had an accident with your helmet, we recommend it be replaced immediately. Please see question #9 for our accident replacement policy.

A: You cannot modify the helmet & faceguard combination in any way i.e. drilling or cutting holes, applying decals, paints or stickers, unless authorized by Phoenix Performance Products.

A: The interior lining and exterior shell may be cleaned using mild soap and water. Make sure The interior lining and exterior shell may be cleaned using mild household soap and cold water. Make sure to rinse your helmet clean of any soap with cold, clean water, as the residue may accelerate the deterioration of the helmet's materials. When finished with the cleaning the interior liner, ensure all pieces are dry before returning them to the helmet.
Dry-cleaning, cleaning solvents, paint, heat or bug sprays may affect the helmet's integrity or performance or both. DO NOT use any cleaning solvents other than mild household soap and cold water, and DO NOT wash your helmet in the dishwasher.

A: Never remove the interior padding of your vest. To clean the inside of your leather vest, or exterior of our nylon vests, we recommend using mild household soap and cold water. Make sure to rinse it clean of any soap with cold, clean water, as the residue may accelerate the deterioration of the vest's materials. Shake and hang to dry. For the exterior of your leather vest, we recommend basic leather cleaner. Do not use soap and water, as it will damage the performance and integrity of the leather. Dry-cleaning, cleaning solvents, paint, heat or bug sprays may affect the protective vest's integrity or performance, or both. DO NOT use any cleaning solvents other than mild household soap and cold water.

A: ASTM stands for the American Society for Testing and Materials. ASTM International is one of the largest voluntary standards development organizations in the world - a trusted source for technical standards for materials, products, systems, and services. Known for their high technical quality and market relevancy, ASTM International standards have an important role in the information infrastructure that guides design, manufacturing and trade in the global economy.
ASTM committees are industry experts, engineers and doctors compiling criteria and testing methods for specific sports products. Phoenix uses this criteria as a product development "recipe" to make standardized vests and helmets. The products are tested in an independent lab to be sure they meet the criteria of the standard written by the ASTM.